Head of Pharmacy – KSA
Riyadh, Riyadh Province – Saudi Arabia – E-Pharmacy
https://apply.workable.com/vezeeta/j/5C01D03580/apply/
About Us
Vezeeta is a global booking powerhouse serving and empowering patients in each step of their healthcare journey with knowledge and data. Trusted by patients, healthcare providers and medical industry leaders around the globe to facilitate and enhance healthcare accessibility and quality. Currently serving more than 4 million patients across 5 countries, with over 20,000 healthcare providers listed on our platform, Vezeeta is transforming the healthcare experience of patients, by digitally streamlining their healthcare journey, and enabling them to search, book and review the best doctors and medical services.
Our organization is quickly growing, generating demanding roles for like-minded individuals – with plenty of room for professional and personal growth. If you think you share our belief in redirecting possible healthcare pains into productive tech-enabled solutions we’d love to hear from you. We are present in Egypt, KSA, Lebanon, Jordan, UAE, Kenya, and Nigeria.
The Role
As a fundamental member of the Online Pharmacy Team, you will play a significant leadership role in strategizing and driving the growth and success of online Pharmacy Operations in KSA. This is a position that will see you gain experience and skills in a wide range of areas as well as working at the forefront of the health-tech industry.
Responsibilities
Business Performance & Operations
Create and Manage Company Budgets- Work with individual stakeholders to review annualized budgets. Optimize efficiencies and value of each initiative. Hold stakeholders accountable to stay within budget.
OKRs Targets- Develop all targets and manage the team to ensure we hit quarterly revenue targets across all channels (Online, Customer experience, and partnerships, etc.) Strategically monitor and improve all OKRs driving the business.
Supply Chain- Work with the demand/supply team to develop and implement a supply chain framework across all product categories. Manage 3PL.
Business Development- Lead all wholesale/Vendor management partnerships and new business initiatives. Monitor Digital Ad Spend and strategy
Customer-Centric – Lead the team by setting the example of a customer-first mindset. Oversee all customer touchpoints, offering training and support to the staff to ensure a consistent tone of voice across the brand. Ensure product/system knowledge is a key priority for every Vezeeta Employees.
Data Reporting & Insights – work with the team to develop reporting tools and OKRs to measure success. Offer actionable insight into all data, identifying any issues or areas for improvement.
Inventory Management – Monitor all inventory levels maintaining proper assortment across all product categories.
Ecommerce & Customer Experience Management
Oversee Vendor management plan, creating long term growth opportunities while identifying key short-term needs.
Manage Operations budget
Drive stores acquisition, conversion, and OKRs
Work with product team to make site/application improvements and identify necessary features/optimization
Oversee Customer Experience team to ensure the customers delivers seamless service from start to finish
Launch new initiatives to maximize customer loyalty, refill and retention
Analyze site/application, and customer data to understand customer needs and any new opportunities.
Manage Ecommerce and Customer Experience team members
Team Management
Set team goals and individual goals across all areas of the business – holding people accountable to these expectations.
Inspire and lead by knowing your team’s jobs and responsibilities. Develop new skills and practices to translate to your team
Recruit and select top talent for The Arrivals, identifying new positions and staffing needs
Requirements
10+ years of industry experience, leading a team, preferably at a retail/Pharmacy chains
Bachelor in Pharmacy from one of the top universities in the world.
MBA is a plus
Broad knowledge of the industry across all areas – production, customer experience, e-commerce, sales, and Operations.
Excellent communication and organizational skills. Ability to communicate clearly while maintaining a friendly and optimistic attitude; empathy is a must
Autonomous and resourceful, ability to operate with a sense of urgency
Data-driven with an extensive understanding of sales and marketing metrics.
Proven track record of success
Expert with technology and systems (Salesforce, Tableau, Excel, and PowerPoint.
Saudi National
Areas the plays to your strength
If you are…
Agile: You can live, adapt and help others survive every change around you in the organization.
Enthusiast: You possess a zest for the job — smile easily and have a positive, eager, and responsive attitude.
Negotiator: You navigate the negotiation process that achieve mutually beneficial results.
Organized: You own the world if you leave your car keys to find them in the same place every time.
Influencer: You communicate with others, they listen, they process and then act on what you said.
Benefits
We believe that our people are the main drive of success in Vezeeta. That’s why we find generous and innovative ways to thank employees for their hard work and dedication. We have a whole host of benefits to help you enjoy work to the full.
An opportunity to be part of a highly professional and dynamic team working around the world.
A competitive benefits package including private medical schemes.
An unparalleled personal and professional growth where you will learn from the best and grow like nowhere else.
A flexible working environment – we appreciate that life is busy, so when operationally possible, remote working is also available.
Unlimited vacation time
Free music – stream your own music right at your workstation and work accompanied by your favorite tunes
Team Building activities and Culture Days